Shipping policy

Shipping Policy

Last updated: October 2026

Thank you for supporting Lake Gaston Pawvisions — a veteran-owned, family-operated small business. Please read our shipping policy carefully so you know exactly what to expect when you place an order.

Where We Ship

We currently ship to addresses within North Carolina via UPS. We are not able to ship to addresses outside of North Carolina at this time. If you are outside our current shipping area, please see the Farmers Market Pickup section below or check back as we expand our shipping destinations.

Shipping Rates

Shipping rates are calculated by UPS based on your order weight, dimensions, and delivery address at the time of checkout. You will see your exact shipping cost before you complete your purchase.

Free Shipping: Orders of $50.00 or more automatically qualify for free UPS shipping within North Carolina — no coupon code needed.

Order Processing

Orders are processed and packed in small batches to maintain the quality and freshness you expect from our handcrafted, preservative-free treats. We aim to process orders within 1–3 business days of receipt. You will receive a shipping confirmation email with tracking information once your order has been picked up by UPS.

Orders placed on weekends or holidays will begin processing on the next business day.

Tracking Your Order

Once your order ships, you will receive an email containing your UPS tracking number. You can use this number at ups.com/track to monitor your delivery in real time. Please allow up to 24 hours after shipment for tracking information to become active.

If you have questions about your shipment or do not receive a tracking email, please contact us and we will be happy to help.

Warren County Farmers Market Pickup

Local customers are welcome to pick up orders at the Warren County Farmers Market. If you prefer local pickup, please contact us before placing your order so we can coordinate a pickup date and time that works for you. Pickup orders are not charged a shipping fee.

Damaged or Lost Shipments

If your order arrives damaged or does not arrive within the expected delivery window, please contact us as soon as possible. We will work with UPS to investigate and make it right for you.

Contact Us

Have questions about your order or our shipping policy? Reach out — we are a small family business and we personally read every message.