Shipping & Local Pickup Policy

At Lake Gaston Pawvisions, we carefully pack our small-batch, freeze-dried treats so they reach your pets ready to enjoy. Here's what to expect when ordering from us.

Where We Ship

We ship to eligible addresses within the United States. Available shipping services and rates are determined by your delivery address at checkout. International shipping is not currently offered.

Shipping Rates & Free Shipping

  • Orders of $35 or more: Free shipping is available on eligible U.S. orders.
  • Orders under $35: Shipping rates are calculated and displayed at checkout.

The $35 free-shipping minimum is based on the merchandise subtotal after applicable product discounts and before taxes. Discount codes, including ONLINE25, can reduce your qualifying subtotal or affect which offers can be combined. Your available shipping options and final charges are shown at checkout.

Processing & Delivery Times

We prepare and pack orders as promptly as possible. Processing times can vary with order volume and product availability. Transit times depend on the carrier, destination, and any carrier delays; delivery estimates are not guaranteed arrival dates.

Once your order ships, we'll send a shipping confirmation using the contact details provided at checkout, with tracking information when available. If you need treats by a particular date, please contact us before ordering to discuss your options.

Local Pickup & Lake Gaston-Area Delivery

Free local pickup is available by arrangement in the Lake Gaston area. Wait for confirmation and pickup instructions before coming to collect an order.

Local delivery may be available around Lake Gaston depending on your location and our schedule. Contact us to confirm availability and any delivery fee. Local delivery is separate from carrier shipping and isn't automatically included in the $35 free-shipping offer.

Wrong Address, Delays & Damaged Orders

Please double-check your shipping address before checking out. If you notice a mistake, contact us right away; once an order has shipped, changes may not be possible.

If your order is missing, significantly delayed, or arrives damaged, email us with your order number. Photos of damaged packaging and products help us review the issue and determine next steps.

Questions?

Email lakegastonpawvisions@gmail.com for help with shipping, pickup, or local delivery.